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Frequently Asked Questions
What is the Patient Portal?
Your Patient Portal is a free, password-protected, web-based service that allows you to securely access and review your Riverchase Dermatology health information. Using your personal computer or smartphone, you can sign in to riverchasedermatology.ema.md and see your past appointments, test results, medications, and a summary of your current health conditions. You are also able to communicate with your Clinical Care Team through a secure, confidential messaging system that works just like e-mail.
What kind of information is available to me in my Patient Portal?
Your Patient Portal allows you to view a summary of your health information based on your visits to Riverchase Dermatology. You can view your test results, see your past appointments, medications, and health conditions.
How do I sign up?
During your visit to Riverchase Dermatology, be sure to provide a valid email address and ask for portal activation. You will be sent an email that expires in 72 hours. This e-mail will include your log-on which is your e-mail address, and a link to verify your last name and date of birth. Once you click on the link and follow the prompts, you will set-up a new password. The password must be at least 8 characters and contain 1 uppercase letter, 1 number, and 1 symbol. You are now an active user of the Patient Portal.
What if I do not have an e-mail address?
We will provide you with a username, password, and the address, riverchasedermatology.ema.md, to login to the Patient Portal. Upon first login, you will be prompted to change your password. The password must be at least 8 characters and contain 1 uppercase letter, 1 number, and 1 symbol. You are now an active user of the Patient Portal.
What is the URL for the Patient Portal?
A URL is a unique internet address for a webpage or website. The URL for Riverchase Dermatology Patient Portal is riverchasedermatology.ema.md.
Is my health information safe?
The Patient Portal is a safe, secure and confidential website that protects your personal health information. To maintain the security of your Patient Portal, we advise to never share your password with anyone.
I forgot my password. What should I do?
Click "Forgot Password" located at the bottom of the login screen. An e-mail will be sent to you within 24 hours to reset your password. Remember to check your Junk and/or Spam folders.
Can I update my personal information on the Patient Portal?
To update your personal information in the Patient Portal:
1. Click "My Health" at the top of the screen.
2. Navigate through the different areas to update both personal and medical information.
Some areas of information are not editable. Contact your local Riverchase Office for questions regarding this information.
Any changes to patient information, made by the patient on the Portal, are subject to approval by your Clinical Care Team at Riverchase Dermatology.
Note: It may take up to 72 hours for the changes to appear on the Portal and your account at Riverchase Dermatology.
Can I schedule an appointment?
The Patient Portal is for reviewing your Riverchase Dermatology health information, not for scheduling appointments. Please visit riverchasedermatology.com/schedule-an-appointment to schedule an appointment.
Can I request a prescription refill on the Portal?
To request a refill:
1. Click "Messages" at the top of the screen.
2. Click "Compose Message."
3. In the "To" field, locate the name of your Provider's Clinical Care Team.
4. Enter the "Subject: Prescription Refill."
5. Please include the medication name, strength, dose, frequency, and pharmacy information.
Please allow 48 hours for all prescriptions to be processed. You will be contacted via the portal if the prescription has been approved or denied.
When can I see my test results?
Your test results are typically available 7-10 business days after your procedure. If you have not heard from your Clinical Care Team via the Patient Portal or via phone within this time frame, please call your Riverchase Dermatology office.
How long does it take for my request to be processed?
Requests will be processed during normal business hours. The Portal is to process non-urgent patient requests or needs. If you have an urgent dermatology issue, call your local Riverchase office. In the event of an emergancy, please call 911 or go straight to the Emergency Room.
I have logged in to my Patient Portal, but I cannot see all of my information.
I’m logged into my Patient Portal, but I cannot find my visit notes.
To view your past visits with Riverchase Dermatology, please navigate the to “Past Appointments” tab on the left-hand side of the “Appointments” landing page.
My username and password don’t seem to work. What could be the problem?
To log into your Patient Portal please check to make sure you are on the Patient Portal landing page. You can find this page by clicking on the “Patient Login” link next to the “Forgot Password” link from the log in screen or choose “Continue as Patient” from the riverchasedermatology.ema.md landing page.